TERMS & CONDITIONS

TERMS & CONDITIONS

1. General

Airtrivo LLC (“Airtrivo,” “we,” “our,” or “us”) provides scheduled airport shuttle services between Fayetteville, NC (including Fort Bragg/Exit 49) and Raleigh–Durham International Airport (RDU). By booking a trip or using our services, you agree to these Terms & Conditions.

Airtrivo — Contract of Carriage

(Plain-English Highlights/User Friendly Summary)

Welcome

We want you to travel with peace of mind. This is a simple overview of our policies. It is only a summary — the full Contract of Carriage applies.

By booking, you agree to the full contract.

Your Responsibilities:

– Arrive on time at pickup points (no refunds for missed departures).
– Carry valid ID.
– Follow driver instructions and respect fellow passengers.
– Only ticketed passengers may ride.

Baggage & Property

– One carry-on + one checked bag included.
– You are responsible for valuables and fragile items.
– Hazardous or illegal items are not permitted.
– Lost & found is not guaranteed.

Behavior Onboard

– No alcohol, drugs, weapons, or harassment.
– Keep device volume and language respectful.
– Small snacks are okay if not messy or disruptive.

Animals

– Service animals are permitted as required by law.
– Pets accepted only at our discretion, in containers, and may incur fees.
– Service animals require accompanying documentation/permit from certified accredited agency

Delays & Interruptions

– Weather, traffic, or emergencies may impact schedules.
– Our responsibility is limited to refund of unused fare.
– We are not liable for missed flights or appointments.

Fares & Payments

– Fares must be paid in full before travel.
– Tickets are non-transferable unless approved.
– Failed or reversed payments may result in cancellation.

Refunds

– Refunds limited to the fare you paid.
– No compensation for delays, inconvenience, or indirect costs.

Disputes

– All disputes must be resolved by individual arbitration in Cumberland County, NC.
– No class actions or foreign lawsuits.

Safety & Liability

– We prioritize safety but cannot eliminate all risks.
– Not responsible for crimes by third parties or property loss.
– Maximum liability is always capped at the fare paid.

Privacy

– You may not record or photograph onboard without consent.
– We may use onboard cameras for safety and monitoring.

Other Notes

– Schedules, vehicles, and policies may change without notice.
– We may deny future service to violators of rules.
– Parking at pickup locations is at your own risk.

– The full 127+ -section contract governs all cases not listed here.

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Airtrivo — Contract of Carriage FULL

(1: Sections 1–25)

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General Provisions

This Contract of Carriage (“Contract”) governs all transportation services provided by

Airtrivo, LLC (“Carrier”) to any person purchasing or utilizing Carrier’s services

(“Passenger”). By booking, purchasing, or using transportation services, Passenger agrees to

be bound by the terms herein. This Contract is incorporated by reference into all reservations, tickets, receipts, and confirmations issued by Carrier.

Application of Contract

This Contract applies to all transportation services offered, whether scheduled, chartered, or otherwise, and extends to all related facilities, vehicles, equipment, employees, contractors, agents, and affiliates. No oral or written representation by any employee or third party shall modify this Contract except by express written amendment authorized by

Carrier.

Reservations, Tickets, and Payment

(a) Reservations are not confirmed until full payment is received and acknowledged by Carrier.
(b) Tickets are non-transferable and may not be sold, bartered, or reassigned without written consent.
(c) Carrier reserves the right to refuse service to any Passenger presenting fraudulent, altered, or unauthorized reservations. (d) Carrier may cancel or void any reservation in the event of failed, disputed, or reversed payments.

Fares and Charges

(a) Published fares are subject to change without notice.
(b) Fares do not include
surcharges, taxes, tolls, or fees imposed by airports, municipalities, or regulatory authorities, which may be added to Passenger’s charges. (c) Carrier is not liable for fare discrepancies or third-party booking errors.

Check-In and Boarding Rules

(a) Passengers must arrive at designated pick-up points prior to scheduled departure.Carrier is not liable for missed departures.
(b) Boarding closes at times designated by
Carrier, typically 10 minutes prior to departure. Late arrivals forfeit travel rights without
refund.
(c) Carrier may require valid government-issued identification at boarding.

Right to Refuse or Terminate Transportation

Carrier reserves the right to refuse service or remove any Passenger for cause, including but not limited to: intoxication, disruptive behavior, harassment, health risks, failure to comply
with instructions, or presenting a safety hazard. In such cases, fares are non-refundable.

Passenger Conduct

Passengers must behave in a respectful, safe, and lawful manner. Abusive, threatening, or
offensive conduct toward staff or other passengers constitutes grounds for removal and denial of future service.

Baggage Policies

(a) Each Passenger is permitted one standard carry-on and one checked item free of charge,
subject to size/weight limits.
(b) Carrier is not liable for loss, theft, damage, or delay of baggage, except as expressly required by law, and never beyond the fare paid.
(c) Hazardous, illegal, or dangerous items are strictly prohibited.

Children and Minors

(a) Children under 18 must be accompanied by an adult. (b) Carrier may permit unaccompanied minors only with prior written consent of a parent or guardian, who assumes full responsibility for such passengers.

Accessibility and Animals

Carrier complies with applicable accessibility laws.
(a) Service animals are permitted as required by law, provided they do not pose a safety risk.
(b) Emotional support animals, pets, or other animals are accepted only at Carrier’s discretion and subject to fees.
(c) Carrier is not responsible for third-party accessibility limitations (airports, hotels, bases).

Service Interruptions, Delays, and Cancellations

Carrier may alter, delay, or cancel service at any time for operational, safety, legal, or force
majeure reasons. Passenger’s sole remedy shall be refund of the unused portion of the fare.

Refunds and Compensation

Refunds are issued solely at Carrier’s discretion and limited to fare actually paid. No incidental, consequential, or special damages will be awarded. Refund is the Passenger’s
exclusive remedy.

Liability and Disclaimers

Carrier’s liability, whether in contract, tort, or otherwise, shall in no event exceed the fare
paid for the affected service. Carrier disclaims all liability for lost profits, emotional distress, inconvenience, or indirect damages.

Insurance Disclaimer

Carrier maintains insurance as required by law. Such policies do not create third-party beneficiary rights in favor of Passengers.

Indemnification

Passenger agrees to indemnify and hold harmless Carrier, its employees, and affiliates from any claims, damages, or costs arising from Passenger’s conduct, negligence, or violation of
law.

Arbitration and Dispute Resolution

All disputes shall be resolved exclusively by binding arbitration in Cumberland County,

North Carolina, under the rules of the American Arbitration Association. Passenger waives any right to trial by jury.

Force Majeure

Carrier is not liable for failure to perform due to causes beyond its reasonable control, including weather, traffic, strikes, terrorism, government orders, highway closures, or natural disasters.

Non-Discrimination

Carrier does not discriminate on the basis of race, religion, sex, age, disability, or other
protected classifications.

Severability and Survival

If any provision is found unenforceable, the remainder shall remain in effect. Liability
limitations and arbitration provisions shall survive termination of this Contract.

Contact Information

Passenger communications must be mailed to Carrier at: 4030 Wake Forest Road, Ste. 249, Raleigh, NC 27609, or such alternative address as published on Carrier’s website if one exists.

Third-Party Partners and Premises

Carrier is not liable for acts, omissions, or conditions at third-party locations, including
airports, hotels, military bases, or parking facilities.

Claims & Notice Periods

Passengers must submit written claims within 30 days of the event. Failure to do so constitutes waiver of claims.

Digital & Communications Terms

Carrier may send electronic notices, alerts, or confirmations. Carrier is not liable for technology failures, delays, or outages. Carrier is not responsible for any costs associated with communications.

Passenger Responsibilities

Passengers must comply with all rules, instructions, and applicable laws. Passengers bear sole responsibility for their own safety and belongings.

Use of Technology Onboard

Use of personal electronic devices is permitted only when not disruptive. Carrier may restrict use of phones, music, or video for safety or courtesy reasons.

Airtrivo — Contract of Carriage

(Phase 2: Sections 26–50)

26. Food, Drink, and Health

Passengers may consume small snacks and non-alcoholic beverages at Carrier’s discretion,
provided such consumption does not create safety hazards, odors, spills, or disruption. All beverages must be in a container with a lid. Consumption of alcohol or controlled substances onboard is strictly prohibited. Passengers are responsible for managing personal health conditions, allergies, and sensitivities.

27. Medical Emergencies

Carrier does not provide medical services. In the event of a medical emergency, the driver
may, at their sole discretion, stop at the nearest safe location, contact emergency medical
services, or otherwise act in good faith. Carrier disclaims liability for outcomes of medical
events or delays incurred by such emergencies. Passengers are responsible for carrying
necessary medication.

28. Service Interruptions & Safety Overrides

Carrier reserves the right to alter, delay, suspend, or cancel service in the interest of safety,
legal compliance, or operational necessity. Carrier may reroute vehicles, consolidate trips,or terminate service mid-route if conditions warrant. Sole remedy for canceled services is
limited to refund of unused fare.

29. Pickup & Drop-Off Area Disclaimer

Carrier is not liable for conditions at pickup or drop-off areas, including but not limited to
crime, weather, accidents, unsafe infrastructure, or actions of third parties. Passengers assume all risks outside the Carrier vehicle.

30. Authorized Passengers Only

Only ticketed and authorized Passengers may board Carrier vehicles. Unauthorized individuals, companions, or solicitors are prohibited. Passengers may not transport non-
paying guests. Violation constitutes grounds for immediate removal.

31. Passenger Vehicles and Parking

Carrier is not responsible for vehicles left in parking lots or facilities associated with its
operations. Passengers waive all liability for theft, vandalism, towing, ticketing, or any damage
occurring to personal vehicles, regardless of whether facilities are owned or leased by
Carrier. This includes costs related to towing, law enforcement fees or tickets, any sort of damage to the vehicle’s interior or exterior, including damage caused by weather or resulting from acts of nature, vandalism, regardless of how the damage may have manifested.

32. Passenger Conduct – Harassment and Safety

Harassment, assault, inappropriate conduct, or threats toward employees or passengers are strictly prohibited. Carrier may remove offenders, deny future service, and refer incidents to law enforcement. Carrier disclaims liability for acts of third-party passengers.

33. Driver Conduct and Limitations

Drivers are not permitted to assist with activities outside the scope of safe driving and basic passenger service. Passengers may not request assistance with personal tasks, luggage
lifting beyond reasonable limits, or actions compromising driver safety. Any misconduct by
drivers is subject to Carrier’s internal policies and does not expand liability beyond fare
refund.

34. Security and Law Enforcement Cooperation

Carrier may cooperate fully with law enforcement, security agencies, or regulatory authorities. Passengers consent to Carrier sharing information or records where legally
required or reasonably necessary. No liability shall attach to Carrier for disclosures made in good faith.

35. Personal Property and Valuables

Passengers are solely responsible for their belongings. Carrier discourages transport of

cash, electronics, jewelry, or fragile items. Liability for lost or damaged property is limited

strictly to the fare paid.

36. Overbooking / Denied Boarding

Carrier may overbook services. If boarding is denied due to capacity, Passenger’s sole

remedy is refund of the unused fare or rebooking on the next available service. No

consequential or incidental damages apply.

37. Alcohol, Drugs, Weapons, and Contraband

Passengers may not possess or consume alcohol, illegal drugs, weapons, explosives, anything forbidden by the TSA, or hazardous materials on Carrier vehicles. Carrier may refuse boarding, involve law enforcement, and confiscate prohibited items as permitted by law. See appendix A.

38. Pets and Non-Service Animals

Pets are not permitted onboard except as expressly allowed by Carrier’s written policies or as required by law. Non-service animals may be accepted at Carrier’s discretion subject to containment, fees, and behavioral standards. Regardless of certification, service animals without prior written consent or agency documentation, and credentialing verification, may not meet legal requirements or definitions as service animals and be denied. Carrier disclaims liability for injuries, allergies, or disruptions caused by animals.

39. Communication Failures (Tech Outages)

Carrier disclaims liability for missed notifications, text/email failures, app outages, or website downtime. Passengers remain responsible for confirming schedules and arrival

Times. Communication errors such as typos or deleted content are purely unintentional and any resulting damage is solely the responsibility and risk of individuals utilizing Airtrivo or affiliate websites, services, or technology.

40. Lost Property Onboard

Carrier is not responsible for items left onboard. Found property may be stored at Carrier’s discretion for a limited period but without guarantee of recovery, condition, or functionality. Passengers waive liability for unrecovered items, or losses attributed or related to item or losses directly or indirectly emerging from item’s displacement.

41. Emergency Evacuation / Safety Compliance

Passengers must follow driver instructions during emergencies or evacuations. Failure to

comply constitutes grounds for removal and waiver of claims. Carrier is not liable for injuries caused by non-compliance. By booking or riding, passengers agree that they have sufficient mobility and global range of motion to disembark quickly from a shuttle, shuttle seats, and ambulate between and around other passengers, and generally navigate around a vehicle, vehicle steps, vehicle running boards, or steps in order to evacuate, adjust vehicle controls, or get on and off the seat or vehicle under normal operating or emergency evacuation conditions. Further, booking or riding passengers agree that they possess sufficient sensory input and output to hear, see, or process driver or law enforcement instructions, directions, or guidance and adequately follow these communications. Passengers unable to meet criteria agree to follow procedures for documenting or requesting applicable accommodations within specified timeframes.

42. No Agents / No Oral Modifications

No employee, contractor, or driver may modify this Contract orally. Only written modifications signed by Carrier’s management are valid. Passengers may not rely on verbal representations contrary to this Contract.

43. Marketing & Promotions Disclaimer

Discounts, coupons, or promotions are offered at Carrier’s sole discretion and may be revoked at any time. Such promotions do not alter the terms of this Contract or expand Carrier’s liability.

44. Photography / Media Rights

Passengers may not record, photograph, or distribute images or audio from within Carrier vehicles without prior consent. Carrier may record or monitor services for safety and operational purposes. The operator will utilize or may utilize video of photographic technology to record, evaluate, monitor, or document exterior conditions, the driver, and/or passengers or cabin. By purchasing fare or riding, passengers agree that any video or photos indefinitely remain the exclusive property of Airtrivo. Video, pictures, or surveillance may not be requested or utilized by passengers or designees for insurance, investigations of any nature, or for the purposes of any claims, litigation, or events, actions, or processes related to the legal system. Video or photographs may be monitored, enhanced, or otherwise processed by artificial intelligence and Airtrivo holds no responsibility or liability for content preserved under these circumstances. Passengers understand the main purpose for video or photographs is to document driver behavior, provide feedback, and ensure safe shuttle operations.

45. Governing Law Expanded

This Contract shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles. Exclusive venue lies in Cumberland County, NC, unless otherwise elected by Carrier.

46. Travel Insurance Notice

Carrier strongly recommends that Passengers purchase independent travel insurance. Carrier does not provide insurance for trip cancellations, delays, or personal property loss.

47. Special Events / Surge Conditions

During special events, holidays, or surge demand, Carrier may adjust pricing, schedules, or policies without notice. Such changes do not constitute breach of contract.

48. Force Majeure (Public Health)

Carrier is not liable for delays, cancellations, or restrictions arising from epidemics, pandemics, quarantines, or public health orders. Refund of unused fare is the sole remedy.

49. Surveillance and Privacy Onboard

Carrier may use audio or video recording devices onboard for security and operational monitoring. Passengers consent to such recordings and waive claims regarding privacy expectations.

50. Integration Clause

This Contract constitutes the entire agreement between Carrier and Passenger. No prior
statements, promises, or representations shall have binding effect unless incorporated herein in writing.

51. Office Premises and Facilities

Carrier may operate offices, depots, or facilities for administrative and operational purposes. Passengers accessing such facilities do so at their own risk. Carrier disclaims
liability for injuries, theft, or property loss occurring within or around such premises.

52. Parking Facilities & Leases

Carrier may provide, allow access to, or lease parking spaces for Passenger convenience. Carrier assumes no responsibility for damage, theft, vandalism, towing, or ticketing of Passenger vehicles. Use of parking facilities is entirely at the Passenger’s risk.

53. Multiple Routes / Future Service Areas

This Contract applies to all current and future routes or services offered by Carrier, including expansions into new geographic areas or service types. Passengers agree that terms herein remain binding regardless of location or jurisdiction of service.

54. Third-Party Vendors & Contractors

Carrier may engage independent contractors, vendors, or affiliates for fueling, maintenance,
booking, or support services. Carrier disclaims liability for acts, omissions, or negligence of
such third parties to the maximum extent permitted by law.

55. Employee and Staff Conduct

Carrier requires employees to comply with policies and applicable law. However, Carrier is not liable for acts of employees outside the scope of employment. Passenger remedies are
limited to fare refund where misconduct materially affects service.

56. Training and Certifications

Carrier ensures that drivers and employees maintain legally required training, licenses, and
certifications. Carrier disclaims liability for claims alleging inadequate training, except
where required by law and proven negligence directly caused Passenger harm.

57. Future Technology Failures

Carrier may adopt new technologies for booking, tracking, or communications. Carrier
disclaims liability for failures of such technologies, including but not limited to mobile
applications, GPS tracking, or automated dispatch systems.

58. Office Closures / Operational Suspension

Carrier may temporarily or permanently close offices or suspend operations at its discretion due to financial, operational, or legal factors. Passenger remedies are limited to
unused fare refunds.

59. Group Bookings and Charters

Group reservations and charters are subject to separate written agreements. In the absence
of such agreements, this Contract governs. Carrier may impose additional terms, deposits,
or cancellation policies for group services.

60. Governing Policies and Hierarchy

In case of conflict between this Contract and promotional materials, schedules, or
advertisements, this Contract shall prevail. Passenger acknowledges that this document is
the exclusive governing policy.

61. Non-Airport Travel / Alternate Passenger Purposes

This Contract applies regardless of Passenger purpose, including travel unrelated to air
transportation. Carrier is not liable for indirect losses tied to medical visits, business
appointments, or personal obligations missed due to service interruptions.

62. Frivolous or Bad-Faith Claims

Passengers agree not to assert frivolous, exaggerated, or bad-faith claims against Carrier.

Carrier reserves the right to recover costs, fees, and damages resulting from such claims.

63. Denial of Future Service

Carrier may deny future service to any Passenger who violates this Contract, engages in misconduct, or poses a threat to safety, operations, or reputation. Such denial may be permanent and without refund. Carrier reserves the right to utilize direct or indirect services or providers to investigate or substantiate claims and recover costs to the fullest extent of applicable law.

64. Misrepresentation, Malicious Intent, and Defamation

Passengers may not misrepresent themselves, their purpose, or their travel intent in order
to harm Carrier or Carrier reputation. Carrier reserves the right to pursue legal remedies for defamation, slander, or false statements made with malicious intent.

65. Reviews, Communications, and Public Statements

Passengers agree not to publish false, defamatory, or misleading reviews or statements about Carrier. Carrier may require removal or retraction of such statements and pursue
damages. Passengers waive claims relating to enforcement of this provision irrespective of binding user agreements made with parties outside of Carrier, and local, state, or federal statutes.

66. Bankruptcy, Insolvency, or Corporate Restructuring

In the event of bankruptcy or insolvency, Passenger claims are limited to unused fares.

Passengers waive rights to priority treatment as creditors or claims beyond fare paid.

67. Insurance Coverage and Disputes

Carrier’s insurance policies are maintained as required by law. Coverage disputes between
Carrier and its insurers shall not create rights or claims in favor of Passengers. Passenger
recovery remains limited to fare paid regardless of insurance disputes.

68. Labor Disputes and Strikes

Carrier is not liable for delays, cancellations, or interruptions caused by labor disputes, strikes, lockouts, or employee work stoppages. Refund of unused fare is the sole remedy.

69. Data Security and Breach Disclaimer

Carrier implements reasonable measures to protect Passenger data. However, Carrier
disclaims liability for unauthorized access, breaches, or cyberattacks, except where required by law. Passengers waive claims for incidental or consequential damages resulting from such breaches.

70. Successors and Assigns

This Contract binds and benefits Carrier’s successors, assigns, acquirers, or transferees.

Passengers waive claims against prior owners in the event of corporate transfer or sale.

71. Waiver of Class Actions (Reinforcement)

Passengers waive any right to participate in class actions, mass actions, or collective proceedings. All claims must be pursued individually through arbitration as set forth herein.

72. Limitation of Claims Against Carrier Representatives and Affiliates

Passengers waive claims against Carrier’s officers, directors, shareholders, employees, contractors, and affiliates in their personal capacity. All liability is limited to Carrier as an entity.

73. Limitation of Remedies

Passenger remedies for any breach or failure are strictly limited to fare refund. No incidental, punitive, or consequential damages shall be recoverable.

74. Waiver of Punitive and Special Damages

Passengers expressly waive claims for punitive, exemplary, or special damages against Carrier. Recovery is limited exclusively to actual fare paid.

75. Non-Recourse Against Carrier Assets

Passengers may not seek attachment, lien, or seizure of Carrier assets, vehicles, or property.

Passenger claims are limited to refunds as expressly provided in this Contract.

76. Scope of Employment / No Personal Liability

Employees, officers, directors, and agents of Carrier act solely within the scope of employment or agency. Passengers waive claims against such individuals in their personal capacity. All claims must be directed exclusively to Carrier.

77. Government and Regulatory Compliance Disclaimer

Carrier shall comply with applicable federal, state, and local laws, including DOT and FMCSA regulations. Passengers acknowledge that government orders, mandates, or restrictions
may override Carrier policies. Carrier is not liable for delays or cancellations resulting from regulatory compliance.

78. Communicable Disease and Health Risk Waiver

Passengers assume risk of communicable disease exposure during travel. Carrier disclaims liability for illness, quarantine, or health consequences, except where directly caused by
Carrier’s proven negligence.

79. Passenger Fitness to Travel

Passengers must ensure they are medically and physically fit to travel. Carrier may refuse service to individuals presenting health or safety risks. Carrier is not liable for injuries, deaths, or exacerbations of pre-existing conditions.

80. Ticket Scalping, Resale, and Transfer Ban

Tickets may not be resold, transferred, or bartered without Carrier’s written consent.

Unauthorized resale renders the ticket void without refund. Carrier reserves the right to deny boarding for fraudulent or unauthorized tickets.

81. Credit Card / Payment Dispute Resolution

Passengers must resolve payment disputes directly with Carrier before initiating chargebacks. Unauthorized chargebacks may result in denial of future service and recovery
of related costs.

82. Confidentiality and Non-Disparagement

Passengers agree not to disclose confidential Carrier information or engage in

disparagement. Carrier may pursue injunctive relief and damages for violations of this provision.

83. Government Seizures and Enforcement Actions

Carrier is not liable for service interruptions or losses caused by government seizures, confiscations, or enforcement actions. Passenger remedies remain limited to unused fare
refund.

84. Vehicle Financing, Leasing, and Repossession

Carrier disclaims liability for interruptions caused by repossession, leasing disputes, or financial arrangements relating to its vehicles. Passenger remedies remain limited to
unused fare refund.

85. Joint Ventures, Affiliates, and Subcontractors

Carrier may engage affiliates or subcontractors to provide services. Passengers agree that all protections, disclaimers, and waivers in this Contract apply equally to such entities.

86. Insurance Insolvency or Coverage Denial

Carrier is not liable if insurers deny coverage or become insolvent. Passenger remedies remain limited to fare refund regardless of insurance outcomes.

87. Taxes, Fees, and Surcharges

Passengers are responsible for paying all applicable taxes, fees, surcharges, or assessments imposed by government or airport authorities. Carrier may adjust fares accordingly without notice.

88. Civil Unrest and Public Disorder

Carrier is not liable for delays, cancellations, or damages caused by riots, protests, strikes, or public disorder. Passenger remedies remain limited to unused fare refund.

89. Passenger Misconduct Indemnity

Passengers shall indemnify and hold Carrier harmless for damages, claims, or costs arising from their misconduct, including damage to vehicles, facilities, or injury to others.

90. Interstate Operations and Governing Law

Carrier operates under interstate commerce provisions. Federal law and North Carolina law
govern this Contract. Passengers waive conflicting state or local consumer protections to
the extent permitted by law.

91. Federal Jurisdiction and Venue Disputes shall be resolved exclusively in Cumberland County, North Carolina, unless Carrier
elects otherwise. Passengers waive jurisdictional objections or forum shopping claims.

92. Bankruptcy and Liquidation Proceedings

In the event of Carrier bankruptcy or liquidation, Passenger claims are strictly limited to
refunds of unused fares. Passengers waive all further claims, liens, or recovery rights against Carrier assets.

93. Corporate Sales, Mergers, and Acquisitions

In the event of sale, merger, or acquisition, this Contract transfers to the successor entity.

Passengers waive claims against prior ownership and agree to be bound by successor policies.

94. International and Cross-Border Carriage

This Contract governs all services, including international or cross-border operations if
offered. Foreign law shall not apply, and passengers waive protections under foreign legal systems.

95. Government Takings and Eminent Domain

Carrier is not liable for interruptions, delays, or losses arising from eminent domain, condemnation, or other government takings. Passenger remedies remain limited to unused fare refund.

96. Subsidiaries, Spin-Offs, and Affiliates

This Contract extends to all Carrier subsidiaries, affiliates, and future spin-off entities.

Passengers waive claims against such entities except as expressly provided by law.

97. Change in Ownership or Control

In the event of change in ownership or control of Carrier, this Contract remains binding.

Passengers waive claims arising from corporate restructuring.

98. Terrorism, War, and Hostile Acts

Carrier is not liable for delays, cancellations, or damages caused by terrorism, sabotage, war, or hostile acts. Refund of unused fare is the sole remedy.

99. Natural Disasters and Extreme Climate Events

Carrier disclaims liability for delays or interruptions caused by earthquakes, floods, hurricanes, wildfires, or other natural disasters. Refund of unused fare is the sole remedy.

100. Long-Term Suspension or Permanent Closure

Carrier may suspend or permanently cease operations at its discretion due to financial, operational, or legal reasons. Passenger remedies are limited to refund of unused fare.

Airtrivo — Contract of Carriage

(5: Sections 101–120)

101. Total Fleet Loss or Vehicle Unavailability

Carrier disclaims liability in the event its entire fleet or specific vehicles become unavailable due to accident, fire, mechanical defect, recall, or other cause. Passenger remedies are strictly limited to refunds of unused fares.

102. Cyberwarfare and Systemic Tech Failures

Carrier is not liable for interruptions caused by cyberattacks, ransomware, hacking, or systemic technological failures to either large systems such as websites or corporate infrastructure, or smaller scale events such as vehicle hacking or operations. Passengers waive claims for consequential or incidental damages resulting from such events.

103. Fuel, Supply Chain, and Equipment Shortages

Carrier is not liable for service changes, delays, or cancellations resulting from shortages of fuel, parts, tires, or other essential supplies. Passenger remedies remain limited to fare refund.

104. Government Quarantines and Screenings

Carrier is not liable for interruptions, delays, or cancellations resulting from government-imposed health screenings, quarantines, inspections, or restrictions. Passenger remedies remain limited to refund of unused fare.

105. Mid-Trip Disruptions and Stranded Passengers

In the event of a mid-trip disruption (vehicle breakdown, accident, or external emergency),

Carrier’s duty is limited to making reasonable efforts to transport Passengers to the nearest
safe location. Carrier disclaims liability for lodging, alternate transport, or consequential costs.

106. Suspension by Regulatory Authority

Carrier is not liable for interruptions resulting from suspension, revocation, or modification
of permits, licenses, or authorities by government agencies. Passenger remedies remain limited to fare refund.

107. Waiver of Subrogation and Insurance Claims

Passengers and their insurers waive any rights of subrogation, recovery, or reimbursement against Carrier. No insurer may pursue Carrier for claims paid to or on behalf of Passengers.

108. Consolidated Arbitration and Mass Claims
Carrier may consolidate multiple arbitration claims into a single proceeding at its discretion. Passengers waive participation in mass arbitration tactics or coordinated claims against Carrier.

109. International Riders and Foreign Law Waiver

Foreign Passengers agree this Contract is governed solely by U.S. and North Carolina law.

Passengers waive protections under foreign consumer or transportation laws, including EU and international regimes.

110. Enforcement of Foreign Judgments

Passengers waive enforcement of judgments entered by foreign courts against Carrier. Only
judgments from courts in Cumberland County, North Carolina, or arbitration awards enforceable under U.S. law are valid.

111. Blue Pencil and Severability Reinforcement

If any provision of this Contract is deemed invalid, unenforceable, or unconscionable, the
remainder remains fully enforceable. Liability caps and limitations shall survive regardless
of judicial modification.

112. Third-Party Litigation Funding and Assignments

Passengers may not assign claims, transfer rights, or obtain litigation funding in connection with disputes against Carrier. All claims must be brought personally and individually by the

Passenger.

113. Criminal Acts of Third Parties and Employees

Carrier disclaims liability for criminal, intentional, or unlawful acts committed by other Passengers, third parties, animals, or employees acting outside the scope of employment. Passengers waive claims for such acts.

114. Federal Preemption of State and Local Laws

To the fullest extent permitted, federal transportation law preempts conflicting state or
local laws. Passengers waive reliance on inconsistent consumer or transportation protections.

115. Insurance Coverage Limitations

Carrier’s liability does not exceed the coverage limits of valid and collectible insurance in
force. If a claim is excluded or denied by insurance, Carrier has no independent liability.

116. Expanded Force Majeure Protection

Force majeure includes all causes beyond Carrier’s reasonable control, whether foreseeable or unforeseeable, including but not limited to weather, terrorism, shortages, strikes, and natural or man-made disasters. Refund of unused fare is the sole remedy.

117. Limitation on Statutory Damages

Passengers waive recovery of statutory, multiple, or automatic damages under consumer, transportation, or penalty statutes. Recovery remains capped at fare paid.

118. Cooperation with Law Enforcement

Carrier may disclose Passenger information and cooperate with police, regulators, or security agencies. Passengers waive claims arising from such cooperation, including alleged privacy violations.

119. Fraudulent or Misused Bookings

Carrier may cancel bookings made with fraudulent payment, false identity, or
misrepresentation. Passengers engaging in fraud forfeit fares and may be banned from future service.

120. Aggregate Incident Liability Cap

For any single incident affecting multiple Passengers, Carrier’s aggregate liability shall not exceed the equivalent of ten times the highest individual fare paid by any Passenger involved. Individual claims remain capped at fare paid.

Airtrivo — Contract of Carriage

(6: Sections 121–127)

121. Artificial Intelligence, Automation, and Dispatch Errors

Carrier may implement automated systems, artificial intelligence, or algorithmic tools for dispatching, scheduling, booking, or communications. Passengers acknowledge that such systems may experience errors, failures, or misrouting. Carrier disclaims liability for
technological malfunctions or reliance on such systems. Passenger remedies are limited to
refund of unused fare.

122. Unauthorized Recordings, Photography, and Media Use

Passengers may not record, photograph, livestream, or distribute images, video, or audio

from within Carrier vehicles or facilities without express written consent. Unauthorized
media use constitutes grounds for removal, denial of service, and potential legal action.

Carrier may itself record or monitor services for safety, training, and compliance.

123. Biological Hazards and Environmental Conditions

Carrier disclaims liability for exposure to allergens, pests, insects, mold, air quality issues, or other environmental or biological conditions within vehicles or facilities. Passengers with sensitivities or health risks assume responsibility for managing such conditions.

124. Third-Party Vendors, Maintenance, and Fueling Risks

Carrier may engage third-party vendors, mechanics, or fueling stations for operational support. Carrier disclaims liability for negligence, accidents, explosions, fires, or damages arising from such third-party services. Passenger remedies are limited to unused fare refund.

125. Passenger Size, Weight, and Comfort Limitations

Carrier provides seating designed for standard passenger use. Passengers whose size or weight exceeds seat capacity or interferes with safety may be denied boarding or required to purchase additional seating. Carrier disclaims liability for discomfort, inconvenience, or alleged discrimination claims arising from enforcement of this provision.

126. Retroactive Booking Cancellations for Failed Payments

Carrier reserves the right to cancel any reservation retroactively if payment fails, is reversed, or disputed. Passengers whose bookings are canceled under this section are not entitled to transport and forfeit related rights.

127. Aggregate Incident Liability Cap

In addition to Section 120, for incidents involving multiple claims, Carrier’s total aggregate liability across all Passengers shall not exceed USD $50,000 or ten times the highest fare paid in the incident, whichever is lower. This aggregate limitation applies regardless of the
number of claimants or claims asserted.

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Airtrivo — Contract of Carriage Appendices

Appendix A — Prohibited Items

The following items are prohibited onboard any Carrier vehicle. Passengers carrying such items may be denied boarding without refund and may be subject to law enforcement referral.

1. Hazardous Materials — including flammable liquids, gases, gasoline, corrosives, toxins, explosives, and radioactive substances. Mace pepper spray, or aerosol or pump sprays intended for, or functioning as, a temporary or permanent non-lethal irritant or disabling solvent are prohibited.

2. Weapons & Ammunition — firearms, knives, stun devices, pepper spray, or any item reasonably construed as a weapon. Law enforcement agents and service members must follow declaration policies for service issued firearms.

3. Dangerous Tools — including but not limited to chainsaws, crowbars, drills, saws, or sharp instruments.

4. Restricted Substances — illegal drugs, open containers of alcohol, cannabis (where federally
prohibited). This includes prescription medication when unaccompanied by a medical doctor prescription for the administering individual.

5. Perishables & Special Risks — unsealed meats, odorous items, live animals not expressly approved, or human remains.

6. Agricultural Restrictions — produce, meat, plants, seeds, soil, or items restricted by USDA or U.S.Customs.

7. Oversized/Dangerous Property — large sports equipment, defective lithium batteries, magnets, radiojammers, jammers used along the electromagnetic spectrum, or other items posing safety risks. Carrier disclaims liability for confiscated or destroyed prohibited items.

Appendix B — Liability Limits & Claims Procedures

1. General Liability — Carrier shall not be liable for consequential, incidental, or punitive damages.Liability is capped at the fare paid.

2. Baggage Claims — must be submitted in writing within 30 days of loss or damage.

3. Personal Injury/Death Claims — must be submitted in writing within 180 days of the incident.

4. Other Property Loss Claims — must be filed within 30 days.

5. Carrier Response — Carrier shall acknowledge claims within 10 business days and provide substantive response within 30 days.

6. Subrogation — Passengers and insurers waive rights of subrogation against Carrier.

7. Exclusive Remedies — Passenger remedies are limited to refund of fare or actual damages as capped above.

Appendix C — Tariff & Fare Rules

1. Base Fare — includes one size and weight requirement checked bag and one size and weight required carry-on. Note additional or oversized bags require prepayment of fees and are authorized with proper website documentation.

2. Discounts — military, senior, and multiple passenger booking discounts available with valid ID; false claims constitute fraud.

3. Fare Types — promotional, advance, or phone based bookings and last-minute fares subject to specific restrictions and availability. This includes limitations of one discount per passenger, or one discount per booking, or one discount per shuttle trip. Discounts may not be stacked. Discounts or promotions may be restricted to availability windows. Certain discount eligibility such as military or senior discounts require confirmation via active and non-expired military or state issued ID. Military members are defined as active servicemen, in current and good standing employment with any branch of the US Military. Seniors are defined as individuals aged 65 or older at the time of booking. Passengers utilizing discounts for children on accompanying trips must provide written documentation or proof the child’s age by showing a birth certificate or similar state-issued documentation upon driver request, and may forfeit passenger eligibility prior to boarding.

4. Oversize/Special Baggage — subject to fees; must be declared in advance.

5. Rebooking & Changes — permitted subject to fees and availability.

6. Refund Hierarchy — tariff rules override promotional or marketing materials.

7. Administrative/Damage Fees — may apply for changes, cancellations, or damage caused by
Passenger.

8. Error Correction & Currency — Carrier may correct pricing errors and apply fares in U.S. Dollars.

9, Back-to-back ticketing in which the issuance or use of coupons from two or more tickets issued at round-trip fares or the combination of two or more round-trip fares end to end on the same ticket, for the purpose of circumventing applicable tariff rules such as advance purchase and minimum stay requirements is prohibited.

10. Discounts. Multipassenger discounts when offered require the purchase of 2 or more full fare adult seats in a single booking. Military discounts when offered are valid only for active U.S. Military personnel. Government issued photo ID must be uploaded at check-out and presented upon boarding. One discounted seat per verified ID. The discount does not extend to retired military members or family members. Senior discount is valid for guests aged 65 or older. Government issued photo ID must be uploaded at check-out and presented upon boarding. Free Bag includes one standard sized checked bag or carry on (max 50 lbs) included per passenger. Offers are valid only for Airtrivo LLC paying customers and may not be combined with other offers, discounts, or promotions. Discounts subject to availability and restrictions. Fares difference to full standard adult fare applies for customers unable to provide documentation of discount eligibility through proper ID prior to boarding. Passengers unable to satisfy the ID requirement and unwilling to pay the fare difference prior to boarding agree to trip forfeiture and cancellation with no refund.

Appendix D — Complaint Resolution Procedure

1. Step 1 — Passenger must submit written complaint within 30 days of incident.

2. Step 2 — Carrier will acknowledge receipt within 10 business days.

3. Step 3 — Carrier will provide substantive written response within 30 days.

4. Step 4 — Passenger may escalate unresolved complaints to Carrier’s senior management.

5. DOT Compliance — Passengers retain rights to file complaints with the U.S. Department of

Transportation.

Appendix E — Timetables & Check-In Cutoffs

1. Check-In Deadline — Passengers must arrive at pickup point at least 15 minutes prior to departure.

2. Boarding Cutoff — boarding closes 5 minutes prior to scheduled departure.

3. Lost Property — claims must be submitted within 30 days of travel.

4. Oversize Baggage — must be declared at least 48 hours in advance of trip departure.

5. Operational Rules — Carrier timetables, routes, and service updates posted on the Carrier’s website are incorporated herein by reference and are binding.

Questions should be in writing and mailed to the address specified in the contact information section.