Privacy Policy
Airtrivo LLC
Airtrivo
Privacy Policy
Effective Date: 11/25
Airtrivo Privacy Policy
Effective Date: 11/25
Airtrivo, LLC (“Airtrivo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:
– Use our website at https://airtrivo.com
– Book a shuttle online
– Call 866-GO-2-TRIP
– Email us at corporate@airtrivo.com
– Interact with our services in any way
By using our website or services, you consent to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide – Contact Information: Name, phone number,
email address, billing address, and mailing address. – Booking Details:
Pickup/drop-off locations, flight details, passenger names/counts, baggage information, and notes you provide. – Payment Information: Billing address, last 4 digits of card, and transaction details (processed securely by Stripe or
PayPal; Airtrivo does not store full card numbers). – Account Information (if you create an account): Username, password, profile details. – Email
Communications: Emails you send to us and their attachments. – Comments:
If you leave comments on the site, we collect the comment, your IP address,
and browser user agent. – Media Uploads: If you upload images, embedded
location data (EXIF GPS) may be visible to visitors.
1.2 Information Automatically Collected When you visit our site, we may
collect: – IP address – Browser type & operating system – Device type – Pages visited, clicks, and site activity – Cookies and similar technologies – Login data (if applicable) – Technical diagnostics for security and performance
AIRTRIVO AIRPORT SHUTTLE Privacy Policy
1.3 Call & SMS Information When calling 866-GO-2-TRIP, we may collect:
Caller ID – Call metadata (time, duration) – Voicemails – Call recordings when
legally permitted
1.4 Media Uploads If you upload images to our website, embedded location
data (EXIF GPS) may be visible to visitors.
2. How We Use Your Information
We use your information to:
2.1 Operate and Improve Our Shuttle Service – Process bookings, cancellations, and confirmations – Send SMS/email updates about your trip –
Provide customer support – Manage manifests and dispatch operations –
Improve routing and scheduling
2.2 Website & Account Operations – Authenticate logins – Maintain shopping cart and checkout functionality – Prevent fraud and unauthorized access –
Improve site performance and content
2.3 Communication – Send booking confirmations, receipts, updates, safety alerts – Respond to inquiries via phone or email – Send newsletters (only if subscribed) – Administer promotions or surveys
2.4 Legal, Security, and Compliance – Maintain safety, security, and anti-fraud protections – Comply with FMCSA, DOT, and state regulations – Respond to valid legal requests
3. Sharing of Information
We do not sell your personal information.
We may share it with:
AIRTRIVO AIRPORT SHUTTLE Privacy Policy
3.1 Service Providers Vendors who help operate our business, including: –
Stripe (payment processing) – PayPal (payment processing) – Twilio (phones & SMS) – Retell AI (automated call handling) – MailPoet (email newsletters) –
Website hosting & security providers
These providers only receive data needed to perform services on our behalf.
3.2 Legal Requirements We may disclose information if required by: – Court orders – Law enforcement – Regulatory agencies
3.3 Business Transfers If Airtrivo is involved in a merger, sale, or acquisition, customer information may transfer as part of the business assets.
4. WooCommerce & Checkout Data
If you make a purchase or booking through our site, WooCommerce collects:
– Name, address, phone, email
– Flight & travel details
– Items in your cart
– Order history
– Partial payment info (full card data is not stored by Airtrivo)
Data is retained for tax, accounting, and legal obligations.
Team Access:
Administrators and Shop Managers can see order information to fulfill your booking.
5. MailPoet Email System
If subscribed, MailPoet may use cookies to detect:
– Open rates
– Click activity
– Last viewed page
– Newsletter preferences
Possible cookies include:
– mailpoet_page_view
– mailpoet_subscriber
– popup_form_dismissed
AIRTRIVO AIRPORT SHUTTLE Privacy Policy
6. Cookies & Tracking Technologies
We use cookies to:
– Keep you logged in
– Maintain your cart
– Save preferences
– Track site usage for improvements
Examples from WordPress/WooCommerce:
– Temporary login cookies
– Commenter cookies (1 year)
– Screen options cookies
– Edit/publish cookies (1 day)
You may disable cookies in your browser, but some site functions may not work correctly.
7. Comments and Embedded Content
7.1 Comments Comments may be checked through an automated spam
detection service (e.g., Akismet). This may collect your: – IP address – User
agent – Referrer – Comment content
7.2 Embedded Content Pages may include: – Videos – Images – Articles
These behave as though you visited the external website directly and may track you according to their policies.
8. Data Retention
We retain data for as long as necessary to:
– Complete your booking
– Support legal, accounting, tax, and operational needs
– Maintain safety and fraud prevention
Examples:
– Comments: indefinitely
– Orders: standard tax retention (typically 7 years)
– Accounts: until deleted by user
9. Your Rights
AIRTRIVO AIRPORT SHUTTLE Privacy Policy
Depending on your location, you may have the right to:
– Access your data
– Correct or update it
– Request deletion (unless legally required to keep it)
– Request an exported file of your personal data
– Opt out of marketing emails
– Disable cookies
To request these rights, email:
corporate@airtrivo.com
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect children’s information.
11. Data Security
We use administrative, technical, and physical safeguards to protect your data. However, no
method of transmission is 100% secure.
12. International Visitors
Airtrivo operates in the United States. If you access our site from outside the U.S., your information may be transferred and processed in the U.S.
13. Changes to This Policy
We may update this policy periodically. Updates will be posted on this page with a revised Effective
Date.
14. Contact Us
Airtrivo, LLC
Email: corporate@airtrivo.com
Phone: 866-GO-2-TRIP
Website: https://airtrivo.com
